SGTS Inc., a leading innovator in integrated security and control systems, is seeking a Service Support Engineer to provide high-level technical support and troubleshooting expertise for our long-term customers. This role has primary responsibility to the SGTS Service Team, working closely with field technicians to diagnose and resolve system issues efficiently. This role has a secondary responsibility to configure, program, deploy and commission newly installed systems. Based in Madison, this position offers the opportunity to support mission-critical security systems, ensuring optimal performance and customer satisfaction. This role is ideal for a proactive problem-solver with strong technical acumen who enjoys working in a fast-paced, customer-facing environment.

WHAT YOU’LL DO

Remote & On-Site Troubleshooting – Provide technical support to field technicians and service teams, diagnosing and resolving security system issues.
System Optimization – Assist in the maintenance, repair, and enhancement of security and control systems, including access control, surveillance, PLCs, and intrusion detection.
Software & Firmware Updates – Deploy patches, updates, and configurations to improve system security and performance.
Customer Support & Relationship Management – Act as a technical liaison for long-term clients, ensuring timely issue resolution and client satisfaction.
Technical Documentation & Knowledge Sharing – Create troubleshooting guides, best practices, and training materials for internal teams and customers.
Training & Education – Assist in training technicians, system users, and clients on troubleshooting and maintenance best practices.
Industry Research – Stay up to date on emerging technologies, security trends, and IT best practices.

WHAT WE’RE LOOKING FOR

REQUIRED SKILLS & EXPERIENCE

Technical Troubleshooting Expertise – Experience in IT maintenance, security system support, or related roles.
Problem-Solving & Critical Thinking – Ability to diagnose and resolve complex security and network issues.
Strong Communication Skills – Ability to guide field technicians, document solutions, and explain technical concepts clearly.
Independent & Fast-Paced Work Ethic – Self-motivated, capable of handling multiple priorities in a dynamic service environment.
Travel Flexibility – Willing to travel as needed for on-site troubleshooting and customer support.

PREFERRED SKILLS & EXPERIENCE

Security & IT Certifications – Experience with Lenel, Genetec, Avigilon, CCNA, or Network+.
PLC & Industrial Control Knowledge – Experience with PLC programming, industrial automation, or ladder logic.
Cybersecurity & IT Best Practices – Knowledge of IT security risks and system hardening techniques.
Technical Degree or Equivalent Experience – Associate’s or Bachelor’s in Engineering, IT, or equivalent years of experience.

WHY JOIN SGTS, INC.?

We offer a dynamic and flexible work environment that values work-life balance and professional growth. As an equal opportunity employer, we welcome candidates from diverse backgrounds to join our fast-growing team.

OUR BENEFITS INCLUDE:

Competitive compensation tailored to your experience.
On-the-job and paid training.
Generous paid time off, including holidays, personal days, and sick time.
Comprehensive healthcare coverage and company-paid dental, life, and long-term disability insurance.
Optional short-term disability and 401(k) plans.

APPLICATION INSTRUCTIONS:

Ready to take the next step in your career? Send your resume and cover letter to hr@sgtsinc.com. We look forward to learning more about you!

ABOUT SGTS INC.

SGTS, Inc. is a leader in advanced security and access control solutions, delivering top-tier service and custom integration since 1995. Composed of a team of highly trained techs and engineers with an eye for operational excellence, the company frequently works alongside its customers to tailor security systems designed to meet the unique needs of corrections, education, government, and commercial facilities. Its systems ensure efficient and reliable protection over wide areas with remote and onsite support available 24/7.

SGTS, Inc.

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Service Support Engineer