Grand Central Bakery embodies a family-owned company that works to have everyone be a success! We are guided by integrity and passion to do what is right: keep time and tradition in the baking process; source the best ingredients from those closest to the land; treat vendors as true partners; value employees as the heart of our organization; and create warm and welcoming customer relationships.

We are looking for an IT Coordinator. We hope you will consider joining our team.

The Information Technology Coordinator supports Grand Central Bakery systems by responding to end-user requests for assistance by phone, email, and ticketing systems. The Information Technology Coordinator troubleshoots and resolves basic computer, application, system, device, access, or performance issues. The Information Technology Coordinator uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Utilizes product information or solution database to research, troubleshoot, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. May require an associate degree. The Information Technology Coordinator maintains strict confidentiality at all times, has change and learning agility, and follows Grand Central Bakery's 3 Steps to Giving Great Service.

Location:2249 NW York St., Portland, OR 97210

Rate of Pay:$28.00 per hour

Schedule:Full-time, scheduled 4-5 days a week. Must be available to work weekends and holidays and keep open availability for scheduling. Primary schedule would be Wed-Sat but would change on occasion depending on special projects.

Knowledge, Skills, Abilities:

1 or more years of technical support experience, such as a help desk or IT assistant position required.
2 or more years’ customer service experience required; food and beverage retail experience preferred.
Intermediate to advanced computer skills including experience using Microsoft Office Suite, including MS Word, Excel, Outlook, PowerPoint, and specialized database systems, or comparable software required
Intermediate level of computer operating systems, hardware, software, and networking experience preferred.
Experience in an ERP or Point of Sale (POS) system preferred
The ability to prioritize, organize and communicate effectively and professionally is required
Ability to maintain composure in stressful or ambiguous situations required
Ability to maintain confidentiality of information at all times required
Must be at least 18 years old
Ability to read, write, and speak English required; English/Spanish bilingual preferred
Has and maintains a valid Oregon or Washington driver’s license with 5 years of driving experience and a driving record acceptable to Grand Central Bakery. Follows policies and procedures in the Driver Safety Manual at all times. Must pass a company administered driving test
Due to this position being located in a food production facility, this position is required to maintain a valid Food Handler's Card at all times.

General Duties:

Provides technical support for software systems including the Square POS, Restaurant365, Global Bake, FMX, Brivo, and website editor. Work directly with technology vendor(s) to resolve problems, find solutions, and discover new functionality to benefit Grand Central Bakery teams.
Partners with outsourced technology services company to coordinate timely response to help desk tickets including new user setup, user deactivation, and password resets
Provides on-site support by installing hardware, training staff, and coordinating with technology vendors. As instructed, purchases, coordinates set up, and installs technology hardware.
Supports database updates and organization as needed for all the systems that Grand Central Bakery uses to operate. Creates and maintains data in spreadsheets, runs ‘canned’ and ad hoc reports as requested. Provides database management support, configuration, cleanup, product updates, audits and more as needed
Tracks hardware assets utilizing various databases, maintains inventory lists, replacement schedules, and work lists.
Creates ‘how-to guides’, instructions, and documentation for end-users. Provides training to end users using external materials and internally created tools.
New item set-up, price updating, and template maintenance for company systems.
Responds to basic retail customer emails, triages customer phone calls, answers questions, processes retail customer refunds, and escalates issues as needed.
Contributes to the training of team members.
Coaches team members on the floor

Company Overview

Grand Central Bakery ignited a bread revolution in 1989 by introducing rustic artisan loaves to Northwest tables. Values are at the heart of our company and sustainability touches everything we do - from where we buy ingredients to how we care for our employees and invest in our communities. A Certified B Corporation, Grand Central Bakery is part of a global movement of organizations using business as a force for good.

Pay Transparency

Grand Central Bakery complies with applicable pay transparency laws in the locations where it does business. All job postings include the rate of pay for the position. For positions that have a range, the full range will be listed along with the expected starting compensation.

Benefits

Grand Central Bakery offers outstanding employee benefits as part of our total compensation package including health insurance, an employer paid Healthcare Reimbursement Account (HRA) for insured employees, paid time off, a 401k with match, employee discount, and bread! Check out our career page for information about our benefit offerings. https://grandcentralbakery.applytojob.com/apply/

Equal Employment Opportunity

We are committed to a policy of equal employment opportunity and strive to create a work environment of respect, trust, collaboration, and cooperation. It is the policy of Grand Central Bakery to maintain a workplace free from discrimination on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, physical, sensory, or mental disability, age, marital status, military or veteran status, family relationship, your or your family’s genetic information, or status in any other legally protected group. We expect each employee to embrace and apply these principles of equal treatment to each other and to our customers.

Know Your Rights - EEOC

https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal-poster

Please email hr@grandcentralbakery.com with questions or requests for accommodation.

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